Terms and Conditions

/Terms and Conditions
Terms and Conditions 2016-08-23T10:21:58+00:00

Welcome to Tembo Adventure & Safaris, A Safari Tour Operator in Tanzania with over 10 years of excellence in offering outstanding services across East Africa Destinations.

Tembo Adventure & Safaris is a licensed Tour Operator Company based in Arusha Tanzania with over 10 years of excellence in tourism industry. We offer wide range of safaris within destinations in Tanzania and beyond. Our safari packages designed to suit every need from private safaris, tailor made safari, cultural tour, adventure packages to budget and luxury.

Tembo Adventure Reservation/Booking Procedures: Upon confirmation 40% deposit should be processed in order to secure booking this amount is to be wired to our bank account and our account details is provide as per invoice. 60% balance due to be paid two months before safaris commencement in order to finalize bookings and other safaris logistics. For the last minute bookings 100% is to be deposited.

During reservation full names is to be provided as per Passport, flight arrival and departure details, rooming preferred, any special dietary or food restriction requirements, information of any physical challenges that any one’s may have or any special anniversary like happy birthday, etc.

Experienced Personnel: Experienced Personnel & well trained personnel with the state of urgency, Tembo Adventure staff ranging from 1-10people Tour consultant, reservation, driver‐guides, and operations. The company has a policy to employ only those with the potential to be the best, in terms of performance, Customer care techniques, code of ethics and continually undergoing in‐house training on relevant areas including clients’ safety, nature interpretation, general knowledge, and foreign languages, most of our guides are multilingual.

Tembo Adventure Cancellations: All cancellation must be received on writing and any cancellation or no-show is subjected to cancellation, mostly will be guided with hotels cancellation policies and on season for safaris. No refund to client who do not be able to accomplish safari for any reasons whatsoever. Also no refund to unused portion of the program.

Our quotation is always based on total number of people in the party, If any one cancel for whatever reasons price will change. Amendment like adding number of people can be added subject to availability like in hotels etc. All the above cancellation are mostly guided by hotels or lodges cancelation policies.

Hotel Cancellation policy: For a group booking 25% to 30% deposit is to be paid during reservation to secure the booking and its nonrefundable and balance remain is payable 30 days before clients check in.

In the case of cancellation or reduction of bed nights, hotel policies will be applicable here depending to the hotel cancellation policies at a time of cancellation from the client for whatsoever reason as each hotel has it is own condition. Amendment can be done subject to availability and time amendment requested.

In the case of cancellation within 48 hours, or a non-arrival, 100% of the applicable rate will be charged.

Safari Logistics: Tembo Adventure & Safari ensure all safari vehicles are well equipped and well maintained to ensure safety during the entire time of your safari and to reduce the environmental pollution, our vehicle are all weather safari vehicle. We use both short base and long base Land cruiser with a pop up roof to allow good game viewing and photos taking during game drive, seat are adjustable with seat belts, cooler box or fridge. For a large group coaster or big bus will be in use for transfers from/to Airports or drop off to the nearest boarders.

Tembo Adventure & Environment: Environmental conservation is our all issues concern, normally briefing our clients on how to adhere with code of ethics in preserving environment and follows protected area’s regulations like in national parks. Normally we insist environmental friendly types of tourism like cultural tours, beach tours, eco tour and community based tourism for sustainability of environmental integrity.

Clients Safety: Tembo Adventure ensure that our safari logistics are well secured and maintained, Also we are the member of flying doctors society of East Africa https://www.flyingdoctorsafrica.org/where by during your safari there is the extra fee charged for flying doctors evacuation, in case there is any healthy emergency during your entire time of your safari with us.

Enjoy The Natural Wonders of Africa

We will always lead you to the famous safari destination. Travel with us to accomplish your safari dream